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Massage Therapy and Integrative Healthcare: An Overdue Embrace

11 Saturday Mar 2017

Posted by Jill Berkana in Tidbits from the Massage Mamma

≈ 1 Comment

Tags

Berkana Institute of Massage Therapy, Bodywork, Jill Kristin Berkana, Massage, Massage Therapy Continuing Education, Massage Therapy Research

Image-Eric-Kilby-Embrace-Sculpture1-700x467

“Medicine is like the Tai Ji. There are two theories of thought. But truly one does not exist without the existence of the other. They are intertwined as people try to make them a dichotomy.”       ~Brent Jackson

The intent of this blog post is to address and plead with the small and shrinking group of holistic health care practitioners, specifically massage therapists, who have a tendency to say negative things about western or traditional medicine to their clients, step out of scope with diagnoses and prescribing, and they do this all day long. I know this group well because 20 years ago, I was a full-fledged member.

This morning as I stand in my kitchen making breakfast, breathing and hungry, I’m reflecting on how many times traditional/western medicine has saved my life and the lives of my loved ones. My father, grandmother and brother have all suffered from serious bouts with Diverticulitis. My brother endured a temporary colostomy bag while his large intestine healed, and my dad had surgery to remove two thirds of his large intestine after years of suffering with chronic pain and acute flair ups of the disease. I recall his discomfort from time to time as a child, and watched him peel the sesame seeds off the top of his hamburger buns.

I’ve been a holistic health care professional for 27 years and counting, and a nutrition/natural medicine passionista for over 30, therefore, when I first started to have intestinal pain 22 years ago I decided to take matters into my own hands. This was also convenient because I did not have health insurance at the time. I did my research in naturopathic journals, read books on cleansing and fasting, talked with the experts at the health food stores and started a disciplined practice.  I have since done annual fasts coupled with intestinal cleansing for a week every year since I was 30. I have not had any significant problems, until now. This year the disease caught me. Seeing as I had done a short fast and cleanse 3 days prior to my attack it is possible that the cleanse itself is what exasperated and/or revealed my condition. I will never know. I will also never know if my lifestyle choices kept the disease at bay until now. What I do know now is I have it, I am fragile, and my life has been saved once again by western/traditional medicine.

While I was in the hospital I really wanted a massage. I was having horrible headaches due to the IV drugs saving my large intestine from rupturing, but no, sadly, there was no massage. While I was suffering an incredible wave of nausea with a completely empty stomach due to doctor prescribed bowel rest the nurse DID swirl her warm hand on my back which felt wonderful and comforting. She put lavender aromatherapy in the room, and cold washcloths on my forehead. They did allow my husband to come in and spoon me for an afternoon nap. This all was VERY powerful medicine, however, there was no massage therapist there to give me a much-needed neck and head massage. Why is that?

Some hospitals are finally providing massage therapy which is paid for by patient insurance and prescribed by the physician! With all my heart I thank the AMTA, the Massage Therapy Foundation, pioneers such as Ruth Werner, Xerlan Deery, Susan Salvo, Carole Osborne, Brent Jackson and too many others to mention for the progress massage therapy has made in the hospitals. Still, massage therapy is not fully integrated. Why is that?

Here is one prominent obstacle. There are still too many massage therapists practicing some form a shamanism, (for lack of a better word) making false claims about healing, telling clients to eat toxic essential oils, encouraging clients to forego doctor’s orders, diagnosing, and demonstrating to the greater medical community our profession’s inability to stay within its scope of practice and collaborate with consistent integrity and ethics. Sad.

Sadder still is most of the massage therapists doing this have positive intent and really think they are helping their clients! This is what they were taught in school by their beloved mentors, and now… some 20 -30 years later… they are telling the same very old story. Some of these folks are teachers and continuing to propagate the mythology and lack of professional boundaries.

Massage Therapists in every single inch of the United States should be required to take a certain amount of continuing education to renew their license including at the very least professional ethics and research competancy. Additionally, the Continuing Education providers absolutely should comply at a higher level so we know the people who are getting massage therapists up to speed, are up to speed. Last I heard, continuing education is only required for licensure renewal in 35-37 states.

If you are a massage therapist and you are not taking continuing education courses I hope this article will inspire you to pursue it for yourself and for your clients.  If you don’t like my message, please just take a moment to reflect on how many times traditional/westernized medicine has saved your life or the lives of your loved ones. Alternative Medicine is OUT  and Integrative Health Care is IN! It should not be us OR them but us AND them!

By no means am I saying that western/traditional medicine is perfect. Obvious to all of us paying attention, pharmaceuticals are completely out of control, along with health care costs. If massage therapy can get it together and collaborate with a high level of professional integrity we can position to replace at least some of the pills and surgery.

You should powerfully advocate for yourself and your body whenever you are submitting to healthcare of ANY kind. For example, the doctor wanted to give me one more bag of antibiotics and I told him, “too much medicine, not enough nutrition” and so, he put me on soft food before I took the next bag.

My journey with Traditional/Western Medicine:

  • In 1977 I had pneumonia and was saved by medical intervention
  • In 1988 my son was born via emergency C-Section after a 40-hour labor at home with midwives. The medical intervention saved both of our lives.
  • In 1995 I was in a horrific car accident and medicine did not keep me alive but kept me out of unbearable pain.
  • Medical Intervention repaired both my right big toe which I crushed under 300 pounds of wood in Costa Rica, and my thumb which was damaged in two car accidents. I am walking/running and doing powerful massage today.
  • 2017 – Doctors and medicine kept my large intestine from exploding.

Let’s face it, if you crush your leg, do you really want a shaman to chant over it and apply some tree sap? If you are a massage therapist, please do get up to speed and keep up. It’s not hard to do! Our profession is investing considerably in research and many new valid discoveries have been made! This is terrific news!

And if you have not yet got the memos:

  1. Massage Therapy is fine for healthy moms-to-be in the first trimester.
  2. Massage Therapy does NOT remove toxins.
  3. A new muscle has been discovered. See if you can find it.
  4. The parasympathetic nervous system may not govern the Sacral Plexus.
  5. Massage Therapy does NOT spread cancer.
  6. There is MORE! FIND IT!

Back in the day I would read a rune to each and every client at the end of their massage. I calculated their astrological charts to better understand how I could help them. I had crystals in my massage room and I still do because they are pretty. Today I believe in magic. I like to do ceremonies under the full moon, and I’m known by family and friends (not clients) for my special “white witch flu brew” around cold and flu season. I cut my teeth on the mystical, and I also know it’s high time massage therapy really honor the boundaries of our profession so we can work with and support the healing of those who need it the most.

Here is some powerful work all massage therapists should read:

Tracy Walton’s “5 Myths and Truths about Massage Therapy”

The Impact of Massage Therapy on Function and Pain

Here are easy ways to stay connected to what is new:

The Massage Therapy Foundation

The American Massage Therapy Association

Research Perch

The Cultivation of Mindfulness and Presence in the Practice of Massage Therapy

07 Saturday Dec 2013

Posted by Jill Berkana in Tidbits from the Massage Mamma

≈ 8 Comments

Tags

Berkana Instiute of Massage Therapy, Jill Berkana, Massage, Meditation, Mindful Expressionism, Mindfulness

The intention of this article is to help massage therapists understand Mindfulness, and to encourage the cultivation of Mindfulness in order to improve their relationships to themselves, their clients, and subsequently enjoy more success in their massage therapy practice.

I recently shared “(more than) 100 Reasons to Ditch your Massage Therapist” and many massage therapists responded that I was implying that to be a successful massage therapist you must be as close to flawless in the delivery of the work as possible. That is EXACTLY what I was suggesting. The response to the article dictated the impulse for this one. Mindfulness and presence during your massage will naturally eliminate the lion’s share of the complaints on that list. Practicing proper hygiene will take care of the rest.

When introducing and discussing Mindfulness, we have to turn to the nature of the brain. This organ is essentially running your life, and many don’t realize that if you try, you can have limited control over the behavior of the mind, and by doing this improve every aspect of your life.

To gain the most from this article, I feel it is important that you understand my background.  I am not a psychologist, psychoanalyst, psychotherapist, or even a counselor. I have no university education in anything psychology based. I have been a practicing massage therapist for 23 years. I am the Founder and Director of the Berkana Institute of Massage Therapy, and curriculum designer. I also mentor a few hundred bodyworkers.

I have been deliberately paying attention to, and trying to change the nature of my own mind since I was 16 years old. I have dabbled in many different types of meditation sporadically, and with varying discipline and results. I’m not an expert on the deeply complex potentialities in the realm of mind-body medicine, mindfulness and meditation. At this point, 30+ years into my curiosity, I am positive I have very little control over my mind. I believe this is normal, and that all of us are at least a little bit crazy due to the unbridled nature of the brain at this stage in our evolution and how chemically unstable we are. I believe I have had very brief encounters with total Mindfulness or “empty mind”.

I have explored many different types of meditation including the 10 day/100 hours of sitting meditation Vipasanna Retreat. The only experiences in my life which topped that would be falling in love with my husband and having a baby. I also describe that retreat as Meditation Prison because it was extremely challenging, and forced me to stretch far beyond my limited beliefs and explore my perception of reality. I highly recommend it!

Another non-meditative experience that puts me in a position to have some deeper knowledge of my brain is the fact that I have been living with a traumatic brain injury since 1995. This experience has profoundly enriched my life and my understanding of the nature of my own mind, and my work as a massage therapist, entrepreneur and educator.

I now teach a form of deep tissue massage called Mindful Expressionism to my advanced students which is simply the cultivation of mindfulness, the use of fluid body mechanics, and fearless creative self-expression to produce the exquisite execution of whatever type of bodywork will best serve the client, from moment to moment, from the lightest to the deepest work.

The students and I observe the nature of the mind a lot through a meditation practice so we can understand that the chaos is there, and we work specifically with examining conditioned and limiting thought patterns that are holding us back from meeting our potential. We do exercises to try to break those patterns that are not serving our personal or professional goals.  We do this by watching our mind, and exploring beyond our comfort zone in order to challenge the limited and conditioned beliefs we have about ourselves, the value of our work, and our technique. We examine how limited beliefs determine where growth stops for us as human beings, who happen to be Massage Therapists.

Meditation is, on a fundamental level, complete focus in the moment known as NOW, on any specific thing that holds your attention in the ever-moving NOW. I’ve been unintentionally meditating since I was 4 years old when I was placed on a piano bench to learn how to play classical music. If you believe you have never meditated before, I am here to challenge that belief and inform you that you have been dabbling in meditation for your entire life. When you played music, decorated a cookie, or built with logos’.  With intentional redundancy, Meditation is, on a fundamental level, complete focus in the moment known as NOW on any specific thing that holds your attention in the ever-moving NOW. If my definition is spot-on, then it is my opinion that every massage can be a meditation for the therapist. Mindfulness is the result of successful meditation.

WHAT IS MINDFULNESS?

Any of these definitions work…pick the one you like best!

  • Observing the nature of the mind
  • Attempting to be conscious of the minds behavior
  • Watching your thoughts and ultimately cultivating the ability to select your thoughts
  • Being as vigilant as possible over the chaos of the mind.

I learned at Vipassa from Mr. S. N. Goenka that “the mind is like a herd of wild elephants”. I have also heard the nature of the mind described as “monkey mind” which a monk attributed to the mind being like a bunch of monkeys screeching and throwing poop at you. When you start to watch the nature of your mind, you will see that both of these analogies are frequently true. I have taught my students that if the mind was a super computer, it’s been downloading every moment of every day of your life since you were born for good and for bad. We download great knowledge, Information, and memories as well as “viruses” which plague the functionality of our lives, and effect our relationships to ourselves and our perception of the world outside of us. When I say “virus”, what I am alluding to is negative and limiting beliefs about oneself and the world around them.

We have negative beliefs in our mind which have an adverse impact on our quality of life, much like our musculoskeletal system has holding patterns in soft tissue, which result in holistic (mental-physical-emotional) pain and dysfunction. It is also clear, that if one is not practicing mindfulness, unconscious ways of thinking lead to unconscious ways of behaving which can have a negative impact on the way we are responding to life.

What does ANY of this have to do with Massage Therapy and your success? It’s rather simple. If you are giving a massage and thinking about the ingredients for the meatloaf you are going to make tonight, or how your boyfriend and you are not getting along, you will make mistakes. I don’t know why this is so, but your client CAN feel when you are not present. I know this because I have been that client more times than I want to count. I’m sure there are some research scientists who can help us out with some evidence to back this up.

WHY DO WE CHECK OUT?

Why are we not truly present?

  • Trauma: History of emotional, mental or physical trauma can make it too painful to be present.
  • Coping: Seeking to minimize or tolerate stress or conflict.
  • Sensory Overload: One or more of the body’s senses experiences over-stimulation from the environment.
  • Normal Stress of life
  • Exhaustion
  • Compromised Health resulting in weakness, discomfort or pain
  • Mental or Emotional Dis-Ease
  • Dissatisfaction with the present situation, and fantasy about the future.
  • Guilt or resentment from the past.

SHOWING UP!

How can we cultivate Mindfulness and presence to improve the quality of our lives?

  • Meditation – Here are some different ways to meditate that resonate with all different personality types.
    • Walking meditation – use the experience of walking as your focus.
    • Gardening
    • Animal Husbandry
    • Taking a Bath with candles and essential oils – quiet the mind and focus on your breath
    • Getting a Massage – quiet the mind and focus on the touch.
    • Creating Art – pottery, painting, drawing, candy making
    • Being in Nature – go breathe and listen to the birds.
    • Playing or listening intently to Music
    • Quiet Meditations – sitting and breathing while dismissing the chatter of the mind.
    • Guided Meditation – Listening to a guided visualization
    • Chanting Meditation – the rhythmic speaking or singing of words or sounds
    • Singing
    • Yoga

There is an incredible amount of information available on the internet regarding meditation and the cultivation of mindfulness. Try some!

  • The Basket – This basket is an imaginary basket that I use to teach my student. It sits outside of the massage room where the therapist dumps any and all of their problems, worry and drama before entering the treatment room.
  • Centering, Focus and Grounding – Another method I teach my students. Before a therapist touches anyone they ground their body through visualization, check in on how they are feeling emotionally, and make sure their mental attention is ready for the work.  The therapist should be in total alignment with the intention of the massage which is to successfully provide compassionate professional touch in whatever way will best serve the client’s needs.
  • Examining Prejudices – This is an important exercise to do before you ever become a massage therapist. Do an inventory of your prejudices (we all have them), and do whatever is necessary to reconcile these, even if that requires professional help.
  • Examining your relationship to your own body – This is an important journey you must go through before you become a massage therapist. Do a personal inventory regarding your feelings for your own physical body, and do whatever is necessary to get through and over any issues you have, even if that requires professional support.
  • Reconciling Trauma – This is an important journey a person must go through before they become a massage therapist. Do a historical inventory of your life, and do whatever is necessary to reconcile yourself to your story of the trauma you have experienced, even if this requires professional assistance. We must not leave any stones unturned that could end up in projection or counter-transference with our clients.

A HEALTHY BRAIN LEADS TO A HAPPY LIFE! 

Mindful thinking is but one way to improve your relationship to life through the brain.

Everything listed below (and more) will determine the healthy functioning of your brain, which will determine how you respond to life.

  • Chemistry Management from the dietary perspective: Yeast, Sugar, Alcohol, Caffeine, Allergens, Preservatives, Pollutants and Pesticides built up or out of balance in your system can impact your chemistry and determine how you are reacting to life. If anyone has been around kids at Halloween, Christmas or a birthday party…you know what I’m talking about. See a nutritionist if you feel emotional/mental imbalances could be a result of your reaction to certain foods/substances.
  • Hormone imbalance: See an expert.
  • Exercise: People who exercise daily are happier, and sleep better.
  • Breathe: Breathing oxygenates your blood and serves all organ function. Shallow breathing can have a very negative impact on a person’s overall well-being.
  • Water:  Hydration is critical to proper organ function. It has been estimated that 75% of adults living in the USA are chronically dehydrated. Drink Water Now.
  • Life Balance: Being a workaholic and/or perfectionist takes its toll, and can lead to increased stress and exhaustion which can result in mental and emotional dysfunction and physical disease.
  • Sleep: The brain needs to rest and the body needs to recharge.

MINDFULNESS AND YOUR MASSAGE THERAPY PRACTICE

How will the cultivation of mindfulness improve your massage therapy practice?

When you “show up” to do the work of massage therapy from a clear and present perspective, you can easily build strong rapport and tune into what the client wants, and regularly adjust your work to professionally meet the client’s needs from moment to moment.

For example:

  • If you are going too deep, and the client has a wrinkled brow, tenses or begins to breathe more heavily, if you are present, you will be aware of this, and respond by checking in with them on depth.
  • If you are aware of and work through your prejudices, you will be less likely to judge the client based on how they look, their body, or what culture or religion, sexual orientation they come from, and thus will not project your prejudices into your work which the client may sense.
  • If you have reconciled your trauma from your past, you will not unconsciously project your trauma into your session with your client.  e.g. working with a client who wears the same cologne as your mean alcoholic uncle which could unconsciously trigger you.
  • If you are aware of any issues you have with your own body and have reconciled those, you will not avoid working on those areas with your clients. e.g. Avoiding working on the hips or the abdomen region because you don’t enjoy receiving work there. This is the projection of your preferences onto your client.
  • If you are present and aware, you will not inadvertently do a sloppy drape, drag your hair across the clients back, and forget to use hand sanitizer after you sneeze.
  • If you are being mindful during your massage, you can dismiss negative thoughts like “I’m not doing my best work right now”, “I’m nervous”, “I don’t have enough time” etc. which for whatever reason can be picked up by the client as lack of confidence or being rushed.
  • If you leave your troubles of the past and the future out of the room, and are mindful of the massage, then you can focus intently on the work and pick up on more subtle deviations in texture of soft tissue and hone in on areas that can use more attention which will make the client very happy.

In the end, being present/mindful, and coming from a clear and healthy mental and emotional place can enhance and improve the quality of the work you are doing exponentially, resulting in happy clients who are loyal and return to you time and time again.

What could be better than that?

(more than) 100 Reasons to Ditch Your Massage Therapist

01 Sunday Dec 2013

Posted by Jill Berkana in Tidbits from the Massage Mamma

≈ 42 Comments

Tags

Berkana Institute, Berkana Institute of Massage Therapy, Denver Massage School, Hygiene, Jill Berkana, Massage, massage therapist, Massage Therapy, Massage Therapy and Bodywork, Self Care

???????????????????????????????In my practice from 1990 to 2008, I served hundreds of clients, thousands of massages. Every new client I saw completed an intake form and I conducted an interview in order to know how best to serve them. This intake process should be a standard practice for every legitimate massage therapist. One of the questions on my intake form states “when was your last massage”. During the interview, I often asked my clients “would you be willing to share with me why it did not work out with your last therapist so I can be sure not to duplicate that experience?”  This list is a compilation of what I have heard over the years.

Everything on this list either happened to a client of mine, a student of mine, or to me. Some of the infractions are extremely rare and completely awful, even resulting in therapists being reported. Some of the infractions I have heard dozens of times and are of a more subtle nature. Still, no matter what you think about the individual items on this list, these are reasons people have continued to look for another massage therapist to replace the one they worked with before. As an educator, a massage therapy expert and passionista, I know and I teach that when a client is on a table, all of their senses are cranked up to a much higher level of sensitivity.  This is what makes some of these minor mistakes more upsetting to the client. When a client makes themselves completely vulnerable by offering the therapist the privilege to work with them, we, the therapists, must be on our A-Game at all times, providing nurturing, ethical, therapeutic and professional touch.  Being sloppy is not rewarded with the loyalty of repeat clients.

On the first day of my program at the Berkana Institute of Massage Therapy in the Self Care and Hygiene class that I teach, I present this list. The students are always amazed, and the list usually grows from the conversations that the list provokes. My commitment to my students is that if they apply the principles we are teaching in technique, ethics, mindfulness and proven business practices they will be successful in this field.  If a massage therapist manages to get someone on their table, the key to success is retention.  Now, we are all born with an innate ability to provide nurturing compassionate touch to one another, and no one can teach this natural ability, but I can help my students figure out what conditioning from their life is getting in the way of their delivery of this normal skill, and I can teach them what NOT to do, and how to approach the beauty of compassionate and nurturing touch with industry professionalism and artistic grace.

With that…here is THE LIST:

  • There was no interview or paperwork.
  • She/he did not listen to me.
  • She/he seemed rushed.
  • The room was too cold.
  • The room was too warm.
  • The music was not relaxing.
  • The music was too loud.
  • The music was too provocative.
  • She/he talked too much.
  • She/he did not tell me what to expect.
  • She/he did not explain to me what they were doing.
  • She/he told me everything they were doing. I wanted to relax not have a play by play.
  • She/he talked about themselves.
  • She/he was arrogant and acted like they were better than me.
  • She/he tried to sell me products.
  • She/he used too much oil or cream and I felt greasy following the session.
  • She/he used too little oil or cream and it pulled my skin and hair.
  • She/he got cream in my hair and I had to go back to work.
  • She/he pulled my hair repeatedly.
  • She/he did not work on the areas I asked them to.
  • She/he worked on areas I told them not to.
  • By the time she/he got to my areas of concern, there was not enough time.
  • The way she/he draped did not make me feel safe. I felt exposed and could not relax.
  • The draping was too conservative to address my areas of concern.
  • I felt she/he was too sensual, almost sexual with me.
  • They did not seem competent with neck, and that is where my issues are.
  • I felt she/he was not present with me. She/he felt distracted.
  • Her/his approach felt like a recipe, it is always the same, like I’m a number.
  • They leaned on me.
  • I felt her/his breath on me.
  • She/he had very bad breath.
  • The massage oil was really smelly and I smelled for hours following the massage.
  • I felt the fabric of her clothes touch me over and over.
  • She/he did not go deep enough.
  • She/he went way too deep and hurt me.
  • The pressure was not consistent from body part to body part.
  • She/he sniffled the whole time.
  • She/he smelled like cigarettes.
  • She/he smelled like onions and garlic.
  • She/he smelled like a hippie.
  • I’m an athlete and I want to work with someone who can help me with stretches.
  • She/he wore some kind of smelly perfume or hair spray that gave me a headache.
  • The pace was too fast.
  • She/he wasted a lot of time with draping.
  • They sweat on me. It was as if they were massaging me with their sweat.
  • She/he said negative things about my body.
  • I felt his/her cuticle scratch me over and over.
  • I felt his/her nail.
  • They scratched me.
  • Their hands were rough.
  • I saw a cut on their hand.
  • They massaged over bones.
  • The work was redundant and mechanical.
  • Their toes were disgusting and dirty.
  • They were not dressed professionally. He/she seemed to take no care of their personal appearance.
  • I told them I had an injury and they forgot and started to work on it and now I’m screwed up.
  • His/her teeth were not taken care of, and I thought if they can’t take care of their own teeth, how can they take care of me?
  • She dragged her hair on me.
  • She dressed too provocatively.
  • I felt her breast on me.
  • I felt him/her press his/her crotch on me.
  • I think they were texting at one point.
  • He massaged me with one hand a lot. I was wondering where his other hand was.
  • He/she breathed heavy out of their mouth making a perverted sound.
  • His/her pelvis kept running into my head when they massaged my back.
  • They sneezed and did not wash their hands.
  • They left the massage to do something.
  • They passed gas.
  • They answered the phone during the session.
  • Something wet dropped on me.
  • They had on bells which jingled the whole time.
  • She cried on me. I asked her what was wrong and she told me she had just broken up with her boyfriend.
  • The moves were too extreme and now I’m injured.
  • When they came in the room they did not announce themselves.
  • She/he did not check in on the depth.
  • When I told her to go deeper, she did not.
  • When I told her to go lighter, she did not.
  • His hands trembled.
  • The work felt tentative like they did not know what they were doing.
  • The work felt erratic like they did not know what they were doing.
  • The work did not feel complete.
  • They made sloshy sounds with the cream.
  • They made noise all around the room.
  • Their voice was very irritating.
  • He/she was late to start.
  • They ended the work early and I sat there waiting for my husband to come out of his massage for 5 minutes!
  • They ended my massage late and I had to pick up my daughter from kindergarten. Ruined my relaxed feeling.
  • The location was not great for my commute.
  • There were signs everywhere pressuring me to tip.
  • There was no parking.
  • Her available hours were impossible for my schedule.
  • She was coughing/sneezing. I think she was sick
  • The techniques felt creepy.
  • The work felt abrupt and rough.
  • The office was noisy.
  • They did not protect my confidentiality and talked about me to my friend who is also their client.
  • They got cream in my eyes.
  • Before they tapoted me, he said “have you been a good girl or a bad girl”.
  • The light was in my eyes.
  • They put a drape over my eyes and it made me feel vulnerable.
  • The face cradle was at the wrong angle and it hurt my neck.
  • When I shook their hand it was like a limp noodle.
  • Their voice was too loud.
  • I had to walk though their house/personal space to get to the massage room.
  • She put the drape into my butt crack.
  • The office decorations had religious art that made me feel uncomfortable.
  • There were too many stairs to go up and down, and in the winter there was ice on the stairs.
  • The bathroom was dirty.
  • They did not offer to massage my abdomen.
  • I don’t think the sheets were clean. The whole office felt dirty.
  • When I asked what the honey was for (Russian spa treatment) he said it’s to make you sweeter.
  • I wore my underwear and he told me the massage would not be effective and I must remove them.
  • They did not offer to massage my face.
  • I have issues in my hips and I told them that. She/he never worked there.
  • She said a prayer with my head in her hands.
  • She “invoked” my spirit guides???
  • She made me drink some kind of special water infused with crystal energy.
  • He/she groaned and repeated my name when he/she worked.
  • There was a mirror at the foot/head of the table.
  • They cranked my neck to the side when they worked on it knowing I have a whiplash injury.
  • They put their fingers in my belly button when they massaged my abdomen.
  • They touched my nipples when they massaged my chest (male client)
  • When I flipped over, the head rest was not set up.
  • They dropped the lotion jar and it hit the floor.
  • They had a big glob of massage cream on their arm that they dipped into throughout the session.
  • They repeated the same stroke over and over again. It started to hurt.
  • They found some sensitive areas but did not adjust their depth.
  • It felt like I just paid $80 to have lotion applied to my body. It was not effective.
  • The company tried to get me to sign an ongoing contract.
  • They flirted with me and asked me if I wanted to hang out.
  • I fell asleep and when I woke up the session was over. That was a really expensive nap. I wished they had woken me up.
  • He/she was not warm and friendly, like you would expect a massage therapist to be.
  • He/she hugged me, and I was not into it.
  • She said “oh, you have so much cellulite on your thighs, I can help you with that.
  • I felt like she was checking me out when I was flipping over.
  • She were flaky…consistently rescheduling to accommodate her world travels.
  • He stood me up!

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