I am a massage therapy educator, former practicing massage therapist of 20,000 plus hours and a mentor of over 300 graduates. Now you know why I’m exposed to, and experienced with this subject matter. Let’s move on.
This article is not for me, and it is not for my graduates, but for the thousands upon thousands of clients our profession serves. Let’s talk about time management in massage therapy. My goal is to share with clients the perspective of massage therapists with regard to time and how it works in massage land. This article is not intended to be an insult or to offend anyone in any way, but to educate the public on the unique perspective we massage therapists have with regard to time.
When we train to become your massage therapist, we crank our awareness of time management up to a level that is not normally understood or practiced in a lot of professional cultures. Specifically, we start to pay attention to not only the minutes of the hour, but the seconds of the minutes. When we come in to work to provide massage therapy for you, the person who reserved our time, we come in early to ensure the following:
- The environment is prepared for you in every way.
- We are mentally and emotionally prepared to devote ourselves to this time to serve you an awesome bodywork experience.
- The condition of the drapes on the table (sheets) are hygienically and aesthetically prepared for you.
- All odors or aromas in the room are neutralized.
- The temperature of the room is comfortable for a person who is relaxing.
- The song list that is prepared to play for you is at the appropriate volume to swiftly support your journey to bliss.
- Our fingernails are extremely manicured so that we do not scratch you.
- The amount of cream or lotion that we have is appropriate to meet your needs.
- We have the water poured for you and for us.
- We have flossed and brushed our teeth again because we had lunch or breakfast and don’t want to offend you in anyway.
- We may have tended to some other important hygienic and/or health concerns such as used the bathroom, washed our hands and arms, blown our noses, put on more deodorant, used a cat hair roller to remove any fluffs off our garments etc.
- We make sure that the space is tidy, hygienically prepared, presentable, well equipped and pleasant for you in every possible way we can think of.
Once we know all of that is covered in advance of your arrival, we start to watch the clock and wait for you to arrive. We may do some deep breathing or stretching in preparation. We know we have exactly as much time as you have asked us for to provide a wonderful treatment for you. We are planning in our minds eye around that time. We have both agreed upon the price of our time together and that is to the minute, Folks.
When a client is late to a massage therapy appointment even by minutes, stress starts to bubble up for the massage therapist. The treatment will not only be shorter, but may be impacted by the stress experienced by the Massage Therapist. When you are late to your massage concerns begin to arise such as: Are they okay? How am I going to get it all done? Did I make a mistake in my calendar? Since I have to charge them for my time which they have scheduled, are they going to resent me when I have to charge them for the time I am spending waiting for them? Will I finish on time and have enough time to get the room ready for my next client? Or to pick up my child from Kindergarten? Or to miss traffic? Or, Or, Or? One late arriving client can create repercussions that effect the quality of the entire day for the Massage Therapist.
People are late and life is messy. Your massage therapist may at one time or another be late too. We all understand this. People are not robots. It may help you to know that this is not a comfortable situation for you OR your massage therapist no matter how unruffled they react when you are late. Their job is to conserve all potential for your therapeutic experience. Your late arrival not only increases YOUR stress, but that of your massage therapist. We are paid for the time that you have reserved with us. The time you pay for does not begin when you arrive, but begins when the time you scheduled us to be working with you arrives. Additionally, we don’t want clients running through the door and launching onto the massage table without proper intake time. This starts to conflict with our ethical responsibility to perform a thorough intake with you before the hands-on work begins.
Some massage therapists will not practice a strict timing discipline, but most do, and all should. For our profession this is a measure of professionalism. For those who do keep strictly to the clock, please do your very best to be at least 5-10 minutes early for your massage so that you can receive the most benefit from your skilled massage therapist who is not compromised by the stress of a late arriving client. Consider distance and traffic patterns. Plan the rest of your day accordingly.
If you are going to be late, please text or call your massage therapist right away so they don’t have to imagine what is going on. Make sure you understand and agree to the policies your massage therapist has for missed appointments, late arrivals, sickness and emergencies.
Your massage should be a wonderful and life enhancing experience. It’s fantastic that you are taking this time for yourself to receive the benefits of therapeutic massage! You will receive immediate positive results from practicing this form of self-care. Be sure you get the maximum benefit by planning accordingly so that you can be on time to your session and prevent a late arrival from compromising your intended goal to feel much better.